5 things your hotel should do right now with social media

If you're on social media, have you considered what you will be doing next year? Below are some things your hotel should implement 2012.

Put your staff to work.
Your staff members are a wealth of information and you need to use it to your advantage. For example, your reception or concierge are experts on the area and can provide customers with tips on the best place to eat, best shopping or places to see that no one else know about. Your chef is an expert on food and could provide tips or recipes.

Get your staff to write a few sentences every month on various topics, and you’ve got yourself some tremendous social media content with hardly any effort or time at all.

Include more social media only offers. 
Give your fans something of value that they can't get anywhere else, such as updates on events, sneak peek previews, news updates on your hotel or special offers that aren't available on the website.

You can use social media specific codes that can only be redeemed online and the codes can only be found via Facebook or Twitter if they are a follower.

Someone to really take a big foursquare/Facebook Places leap. 
Many places offer people a free glass of wine if they check-in using Foursquare or Facebook Places, but why not go all out and really create some buzz! Give away a free room or upgrade for customers who check-in often.

Cross promote. 
People need to know that your property has a social media presence, so make sure you include your facebook link on your website, in your email marketing messages, under your email signature, in ads in newspapers or magazines etc.

Fewer minutias. 
There was a time when a post like “it’s sunny today” did the trick. It was simple, felt personal, and kept a social presence active. These posts aren't bad now, but the problem is everyone's doing this. Include more depth to your general posts. For example, tell your fans about an interesting event going on in the area that people from outside your location might not know about. Post a photo of the sunset, or wildlife near your property.

Social media can no longer be ignored and although it might not be perfect for every accommodation, it is an important option for most. There are many benefits to using social media and with a bit of effort, your hotel can use social media to generate leads and raving fans.

If you would like more information about social media marketing, speak to TA Fastrack today on 1300 659 289.